FAQs

COVID-19 FAQs for Clarkston Independence District Library

 

When will the Library be opening again? What is the best way to get updates from the Library?

At this point, we are closed until further notice. Please be sure to follow us on social media (Instagram and Facebook) for the latest updates! And don’t forget to sign up for our emails by clicking here.  (Please note, we'll never share your information with any third parties.) As always, we will continuously be updating our website, so check our homepage regularly.

 

I have questions related to my account and regarding loaned materials. How can I speak to someone for help?

Staff is available to answer questions Monday-Saturday from 10 am to 6 pm. To speak with a member of our Circulation Staff, call (248) 625-2212 or (248) 625-2464. Or reach out during those hours via online Chat! Click here to speak to someone now!

 

Can I speak to a librarian about digital resources, the eLibrary, and other general reference questions?

Yes! Librarians are available Monday-Saturday between the hours of 10 am and 6 pm to answer your questions. To speak with a librarian, call (248) 620-2465 or (248) 657-4282. Or reach out during those hours via online Chat! Click here to speak to a librarian now!

  

Can I e-mail questions to staff or message CIDL on Facebook and Instagram?

Yes! CIDL staff continue to monitor our social media accounts (Instagram and Facebook) and e-mail.  For a staff email directory, please visit our team page here. Or email our general inbox at askus@cidlibrary.org and we'll direct it to the correct staff person.

 

What if my card expires during the time the Library is closed due to the COVID-19 pandemic?

All cards that were due to expire during the closure now have an expiration date of June 1. That date will be adjusted if the closure period is extended.

 

What is the due date for all library materials I currently have checked out?

All due dates have been extended to June 12. This will continue to be extended as we receive new information regarding library closures.

 

Can I request items through the MelCat borrowing system?

During Michigan library closures, the MelCat borrowing system between libraries is currently suspended through April 30.  Any requests entered during the closure period will be automatically deleted by the system, and will need to be re-entered when the service begins again.

   

Should I return library materials to the library that I no longer need?

Our 24-hour drop box (located to the left of the main entrance of the Library) is always available. You are, however, welcome to keep materials until we reopen. No fines will be issued during the period of closure.

 

How is the facility being cleaned during closure?

Our team of custodial experts have done a deep cleaning of the Library while we’ve been closed, including each individual toy in the children’s department.

 

Do you provide electronic learning resources? How can I access those from home?

Yes! We have several e-Resources available! Check our website under the “Research” and “eLibrary” tabs to explore all that we have to offer. Please note that many of these resources will require your library card barcode. If you need to get a Library card, you can apply for one here.

  

Are you offering any programs virtually? If so, how do I participate?

Yes! We have a variety of virtual programming available for all ages! From daily storytimes for little ones, activities and chat rooms for tweens and teens, and new blogs and Zoom calls for adults, our programming staff has been hard at work to reach our patrons during this period of closure. For more information and program times, please visit the following pages:

Kids & Parents
Teens
Adults

 

Where can I find the latest information on COVID-19 in my area?

The following links will provide you with direct information for COVID-19 in Michigan and Oakland County. Additionally, you can explore the CDC’s website for up to date information on safe practices and national guideline recommendations. Be sure to keep informed with your local news sources and the Clarkston News for continuous coverage.

Oakland County COVID-19 Resources

oakgov.com/covid
michigan.gov/coronavirus
https://www.cdc.gov/coronavirus/2019-ncov/index.html

My child eats breakfast and/or lunch at school. Is Clarkston Community Schools continuing to provide subsidized meal service?

Click here to find out what meal service options are available for your student during school closures due to COVID-19 Pandemic.

 

Is the Independence Township Senior Community Center still providing services?

Yes!  Some services are still being provided by the Senior Center.  For more information, call the Independence Township Senior Community Center staff at (248) 625-8231. 

 

I need to print and scan documents.  Where can I go to do that?

The UPS Store in Clarkston (248-922-2792) and Office Depot in Clarkston (248-625-5200) are operating and available for printing and scanning services.  Please call in advance for operating hours!

 

I need internet at my home during the Library’s closure. Are there free or discounted rates available in the community?

You can access the Library's WiFi from the parking lot during the Library's normal operating hours. Please remember to practice proper social distancing if doing so! Additionally, assistance may be available through local providers. Check the list of providers below for more information. It may also be beneficial to contact your current provider to find out if they may offer any assistance with bill payment during the COVID-19 Pandemic.

Comcast Internet Essentials
https://www.internetessentials.com/
Spectrum Internet Assist
https://www.spectrum.com/browse/content/spectrum-internet-assist
Access from AT&T
https://www.att.com/shop/internet/access/#!/
FCC’s Lifeline Program
Put in your zip code and find low-cost options from providers in your area
https://data.usac.org/publicreports/CompaniesNearMe/Download/Report
https://www.everyoneon.org/digital-tool-kit

 

 

 

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